Our Responsible Gaming Program
What 9wicket does to keep your gaming experience safe and healthy
Set Deposit Limit
Set daily, weekly, or monthly deposit limits. Stay in control of your own budget.
Benefits of taking a break
Pause your account at any time for a period ranging from a few hours to several weeks.
Self-exclusion
If you need a long-term break, set a self-exclusion period ranging from 6 months to 5 years.
Session time limit
Set a daily play time limit and enable auto-logout so your session ends automatically when time is up.
Gaming History Review
View your gaming history, win and loss statistics, and analyze your patterns.
Round-the-clock support
Our support team is available 24/7 for any issue. Don't hesitate to reach out for help.
What Is Responsible Gaming and Why It Matters
Responsible Gaming means keeping online gaming a healthy form of entertainment — where you make your own decisions and never spend more time or money than you intend to. At 9wicket, responsible gaming isn't just a slogan; it's at the heart of everything we do.
Online gaming and betting are growing in popularity across Bangladesh. In this environment Responsible Gaming Building healthy habits is essential. When gaming stops being fun and starts causing stress, family problems, or financial harm, it's no longer entertainment. 9wicket understands this reality and is here to help you make the right decisions.
Our Responsible Gaming This policy has three core goals: first, to ensure you stay in full control of your gaming; second, to help you recognize and prevent early signs of addiction; and third, to make sure help is easy to access whenever you need it.
Keep in mind: Gaming should never be seen as a source of income. It's for entertainment. Take wins and losses in stride.
How to Recognize Signs of Addiction
Gambling or gaming addiction develops gradually and can be difficult to recognize on your own. 9wicket wants you to identify the problem early. Be alert if you notice any of the following signs:
- A tendency to keep returning in an attempt to chase losses
- Spending beyond your budget and being unable to stop yourself
- Lying about gaming or hiding it from family
- Feeling irritable, angry, or restless when you can't play
- Neglecting work, studies, or family responsibilities
- Continuing to game by borrowing money or dipping into savings
- Repeatedly trying to take a break from gaming but failing
If any of these signs apply to you, we strongly recommend contacting our support team right away or using the self-exclusion tool below.
Budget planning & financial limits
Budgeting is the most critical part of responsible gaming. On 9wicket, you can easily set your own deposit limit. Once set, the platform enforces it automatically — you won't be able to raise it immediately, even if you want to.
Experts recommend never allocating more than 5% of your monthly income to gaming. Before playing on 9wicket, decide for yourself:
- Daily limit: Maximum amount you want to spend in a single day
- Weekly limit: Total budget for the week
- Monthly limit: Maximum amount you can spend per month
Once your limit is set, stick to that amount. Resist the urge to make extra deposits when you're down. Remember, no one can guarantee that today's losses will be recovered tomorrow.
Lowering your deposit limit on 9wicket takes effect immediately. Increases are subject to a 72-hour cooling-off period.
9wicket's Protection Tools
To support responsible gaming, 9wicket offers several effective tools that you can manage directly from your account:
Reality check reminder
A pop-up will appear at regular intervals showing how long you've been playing and how much you've won or lost in the current session. These reminders help keep you grounded in reality.
Cooling-Off Period
You can set a cooling-off period of 1 day to 6 weeks. During this time, your account stays active but no new deposits or bets will be permitted.
Permanent self-exclusion
If you feel the problem is becoming more serious, you can opt for a permanent self-exclusion of 6 months, 1 year, 2 years, or 5 years. Your account will not be reactivated during this period.
Important: Any attempt to open a new account during self-exclusion will result in the account being closed and the deposited funds being returned.
Minor Protection
9wicket strictly does not serve anyone under the age of 18. Age is verified at registration, and proof of age is mandatory during the KYC process. If there are any minors in your household, please take the following steps:
- Install parental control software on your device
- Never leave your login credentials where children can access them
- It's safer not to save passwords in your browser
- Always log out of your account when you're done
If you suspect that a minor has accessed your account, notify our support team immediately. We will investigate promptly and take the necessary action.
Is it time to get help?
Gaming addiction is a mental health condition — there is no shame in it. Many people face this challenge and recover with the right support. 9wicket wants you to seek help when you need it. In addition to our support team, various professional organizations are available to assist with this type of problem.
If you feel gaming is having a negative impact on your life, take a moment to stop and reflect. Be honest with yourself. Use our self-exclusion tool if needed, and talk to a family member or trusted friend.
Contact us for any questions or support regarding responsible gaming at 9wicket: [email protected]
Do a self-check
Are you spending more than your budget?
Do you feel angry or frustrated when you lose?
Is gaming pulling you away from family or work?
Keep coming back to chase your losses?
Have you ever lied to someone about your gaming?
Are you skipping sleep or meals to keep playing?
If you answer "Yes" to any of these, seek support.
Take action now
Get support
Our dedicated team is always ready to help with gaming concerns. Our goal is support, not judgment.
You're in Control
Use these tools to ensure responsible gaming
Deposit Limit
Set maximum deposit limits on a daily, weekly, and monthly basis. Decreasing a limit takes effect immediately; increasing one takes effect after 72 hours.
Time limit
Decide how long you want to play each day. Once that time is up, your session will end automatically.
Reality check
You'll receive pop-up notifications at set intervals showing how long you've been playing and how much you've spent.
Cooling-Off
Take a gaming break for 1 to 42 days. Your account remains active during this period, but placing bets will not be allowed.
Self-exclusion
Keep your account fully suspended for 6 months to 5 years. Logging in will not be possible during this period.
Activity Review
View your full gaming history, win/loss details, and spending breakdown at any time.
How to Play Responsibly
Following these simple steps will keep gaming enjoyable at all times.
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1
Set your budget first
Decide how much you're willing to spend before you start playing. Make sure it doesn't affect your household's essential expenses.
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2
Set limits
Log in to your 9wicket account to set deposit and time limits. It's there to protect you.
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3
Keep reality check enabled
Set reminders every 30 minutes or every hour. Keep track of your time and spending.
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4
Stop when you lose
Stop playing once your set budget is gone. Chasing losses only puts you at risk of losing even more.
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5
Take regular breaks
Avoid long uninterrupted gaming sessions each day. Make sure you leave time for family, friends, and other activities.
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6
Seek help if you have a problem
If you feel things are getting out of hand, reach out to our support team or set up a self-exclusion.
Responsible Gaming FAQs
Find answers to the questions we receive most often.