9wicket Privacy Policy

1. Introduction

9wicket is one of Bangladesh's most trusted online gaming and betting platforms. We believe protecting your privacy is among our highest responsibilities. This Privacy Policy ("Policy") explains how 9wicket collects, uses, stores, and protects your personal information.

This Policy applies to all users — those who are simply browsing, those who have registered, and those who are actively playing. Using the 9wicket website or mobile application means you have fully read and agreed to the terms of this Privacy Policy.

Our Privacy Policy is guided by international standards — particularly the principles of GDPR — although we primarily serve users in Bangladesh. We will notify you in advance of any changes.

2. What Information We Collect

2.1 Information Collected at Registration

When you open an account with 9wicket, we collect the following information:

• Identity Information: Full name, date of birth, nationality
• Contact Information: Email address, mobile number
• Address Information: Current residential address
• Login Details: Username and encrypted password (passwords are never stored in plain text)

2.2 KYC Verification Information

For legal compliance and the security of your account, we may request the following documents:

• National ID (NID) or passport photo
• Driving license or other government-issued ID
• Proof of address (utility bill or bank statement)
• Proof of payment method (card photo or mobile banking screenshot)

2.3 Automatically Collected Information

Some technical information is collected automatically when you use our platform:

Data Type	Purpose
IP Address	Geolocation Verification & Fraud Prevention
Device information (OS, browser)	Ensuring a Consistent Experience
Session Logs & Click Tracking	Platform Improvement
Gaming History	Responsible Gaming Monitoring
Transaction Records	Financial Security & Audits

2.4 Information Received from Third Parties

In some cases, we may receive information about you from trusted third parties — such as payment processors, identity verification agencies, or affiliate partners. All such data collection is conducted in accordance with applicable laws.

3. How Your Information Is Used

9wicket uses your personal information for the following purposes:

3.1 Service Delivery & Operations

• Creating and Managing Your Account
• Processing deposits and withdrawals
• Managing bonuses and promotions
• Providing Customer Support

3.2 Legal & Regulatory Compliance

• Completing Identity Verification (KYC)
• Ensuring Anti-Money Laundering (AML) compliance
• Adhering to Responsible Gaming guidelines
• Reporting to the Licensing Authority

3.3 Platform Improvement

• Analysing and improving user experience
• Testing and launching new features
• Identifying and Resolving Technical Issues

3.4 Marketing & Communications

With your consent, we may send you promotional offers, bonuses, and updates. You can opt out at any time — either via the unsubscribe link in our emails or by contacting support directly.

4. Who Your Information Is Shared With

9wicket may share your information with third parties only in limited circumstances and under strict conditions:

4.1 Service Provider Partners

We work with trusted third-party technology partners who handle certain services on our behalf. These include payment processors, identity verification agencies, cloud storage providers, and anti-fraud systems. These partners are not permitted to use your data outside of our instructions.

4.2 Legal Authorities

In the event of a court order, government investigation, or other legal obligation, 9wicket may be required to provide relevant information to the appropriate authorities. In such cases, we will make every effort to notify you, where legally permitted.

4.3 Business Transfers

In the event of a business merger, acquisition, or asset sale, your data may be transferred to the new owner. In such cases, the new entity will be required to honour this Privacy Policy.

5. Cookies & Tracking Technologies

5.1 What Are Cookies?

Cookies are small text files stored on your device when you browse 9wicket. They help our platform remember your preferences and deliver a better experience.

5.2 What Types of Cookies We Use

Cookie Type	Function	Retention Period
Essential Cookies	Login Sessions & Security	Deleted at the end of the session
Functional Cookies	Saving language and preference settings	Up to 1 year
Analytical Cookies	Traffic & Usage Analytics	Up to 2 years
Marketing Cookies	Displaying relevant advertisements	Up to 30 Days

5.3 Cookie Controls

You can manage cookies through your browser settings. However, disabling essential cookies may affect the functionality of certain platform features. Analytical and marketing cookies can be disabled without issue.

6. Security Measures

9wicket uses industry-leading security technology to protect your information. Our primary methods of safeguarding your privacy are:

• SSL/TLS Encryption: All data transfers are secured with 256-bit SSL
• Data Masking: Sensitive information such as card numbers is kept masked
• Two-Factor Authentication (2FA): An Extra Layer of Account Security
• Regular Security Audits: Periodic reviews conducted by independent experts
• Firewall & DDoS Protection: Protection against external cyber attacks
• Staff Training: Regular data protection training programs

7. Your Rights

As a 9wicket user, you have certain important rights over your own data:

• Right to Access: The right to know what information we hold about you
• Right to Rectification: Right to request correction of inaccurate or outdated information
• Right to Erasure: Right to request deletion of your data under certain conditions
• Right to Restriction of Processing: Request to restrict the use of your data for specific purposes
• Right to Data Portability: The right to receive your data in a structured, portable format
• Right to Object: Right to object to marketing communications or specific data processing activities

To exercise any of these rights, please contact our support team. We will respond to your request within 30 business days. Note that we may be required to retain certain information for a specified period for legal or regulatory reasons.

8. How Long Your Information Is Retained

We retain your data only for as long as necessary — either to provide our services or to fulfill legal obligations.

Data Type	Retention Period
Account Information (Active)	Until Account Closure
Financial Transaction Records	5 Years After Account Closure
KYC Documents	5 Years After Account Closure
Gaming History	3 Years After Account Closure
Customer Support Records	3 Years
Cookie Data	By cookie type (see Section 5)

Upon expiry, data is securely destroyed or anonymized so that your identity can no longer be identified.

9. Protection of Minors

9wicket strictly prohibits anyone under the age of 18 from registering or playing on the platform. We actively work to identify underage accounts, and any such account found will be closed immediately.

We never knowingly collect information from anyone under the age of 18. If you believe a minor is using our platform, please notify our support team immediately. We will act promptly, and any data collected will be deleted.

10. Changes to the Privacy Policy

We may update this Privacy Policy from time to time due to business changes, new legal requirements, or technological developments. Before any significant changes, we will:

• We will send a notice to your registered email address
• We will display a clear notice on the website
• Update the "Last Updated" date at the top of the page

Continued use of the platform after any changes constitutes acceptance of the updated policy. We recommend reviewing this page regularly.

11. Contact Us

For any questions, concerns, or requests regarding our Privacy Policy, please reach out to our dedicated Data Protection team. We are always here to help.